At Nex Mira, we want you to feel confident in your purchase. If for any reason you're not completely satisfied with your order, we offer a hassle-free return and exchange process within 14 days of receiving your items.
💼 Return & Exchange Window
- You can request a return or exchange within 14 days from the date of delivery.
- Items must be in their original, unused condition, with all tags and packaging intact.
- Please ensure that the item is not worn, washed, or damaged before initiating the return process.
🔄 How to Return or Exchange
- Contact us at care@nexmirawear.com within 10 days of receiving your order.
- Provide your order number and reason for return or exchange, and we'll guide you through the process.
- For exchanges, you can choose a different size or color, subject to availability.
- Once we confirm the return request, we’ll provide you with the return instructions.
🚚 Return Shipping Costs
- If the return is due to a quality issue or a mistake on our part, we will cover the return shipping cost.
- For returns due to personal preference (e.g., size or style), customers will be responsible for return shipping fees.
- We recommend using a trackable shipping service to ensure that your return reaches us safely.
💸 Refunds & Processing Time
- Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used during purchase.
🌍 International Returns
- We accept returns for international orders, but please be aware that return shipping fees and customs charges will be the responsibility of the customer.
- If you are returning an item from outside your home country, please ensure it is clearly marked as a "return" to avoid unnecessary customs duties or delays.
📞 Need Assistance?
Our customer care team is here to help! If you have any questions or need assistance with your return or exchange, feel free to contact us at care@nexmirawear.com. We're committed to making your shopping experience as smooth and enjoyable as possible.
We understand that shopping online can be a big decision, and we want to make it easy for you to shop with confidence. Our priority is your satisfaction, and we are here to ensure that you’re happy with your purchase!